Job Title: Network Administrator
Contract: Fixed-term contract (Maternity cover), Full-time (37.5 hours per week) Monday to Friday
Location: Home based within the UK
Salary: £24,784.50 per annum

Main Objectives

The role of Network Administrator is varied and will see you supporting in several areas critical to the success of our Alcohol & Drug Testing Network including recruitment, onboarding, monitoring on going requirements for training, audits, and general reviews. Reporting into the Network Manager you will be required to provide high attention to detail in an administrative function.

Specific Responsibilities

• Monitor the mailboxes used by technicians – categorising, responding, and escalating as appropriate

• Monitor/update training matrix tracking technician and clinician competency

• Monitor the technician error logs, responding and flagging any action required

• Monitor other trackers in place

• Support with admin following surveys/feedback

• Admin support for the clinicians who also require tracking to ensure training and audits are completed annually

• Produce internal reports related to the network – weekly/monthly SLA/KPI data

• Approval of Collection Technician expenses/workbooks and responding to queries

• Process monthly claims of technician workbooks and accrued annual leave data

• Support the Network Manager with document control requests and monitoring

• Support the Network Manager by sending pre-interview questionnaire and arranging interviews with prospective technician candidates

• Administrative tasks following training including adding details to systems, trackers, and collating feedback

• Liaise with CS teams to ensure shadowing is arranged for new technicians within the first two weeks of completing training

• Build and maintain excellent relationships with all key stakeholders

• Promote Hampton Knight in a positive way

• Schedule annual competency audits for technicians and D&A trained clinicians

• Schedule one-month technician reviews/observations

• Track circa 120 technicians 1, 6 and 12 month reviews and also refresher training / audits

• Monitor uploads required by the People Team – including motor insurance documents, driver licence details etc

• Assist in Network related queries from technicians

General Duties and Responsibilities

• Attend and participate in internal meetings as appropriate

• Communicate and coordinate with internal departments as appropriate

• Comply with the Company’s and relevant Clients’ policies and procedures, safe working procedures etc

• Maintain confidentiality regarding any information and material handled in line with legal and statutory requirements in addition to Hampton Knight’s needs

• General administration, including responding to emails, answering calls, scanning, copying

Requirements for this role

Essential

• Administration experience, with familiarity in creating and editing Excel spreadsheets

• Confident in talking to people over the phone

• Experience in Microsoft packages such as Word, Excel, Outlook and PowerPoint

• Performing data analysis such as creating dashboards and reports

• Be able to work on your own initiative with minimal supervision

• React to events decisively and effectively

• Possess good time management skills

• Be professional at all times

Our Company Benefits

• 31 days holiday inclusive of bank holidays, increasing with length of service

• Pension Scheme

• Access to Company benefits and discount portal

• Access to a Health Cash Plan

• Free eyecare vouchers

• Cycle to work scheme

• Access to confidential Employee Assistance programme

• Interactive mental health and wellbeing app

Interested in this role but want to find out more first? Email us at recruitment@medigold-health.com.