Job Title: Network Manager
Contract: Fixed-term contract (Maternity cover), Full-time (37.5 hours per week) Monday to Friday between 8am and 6pm
Location: Home based within the UK
Salary: Up to £30,000 per annum, depending on experience

The Network Manager will provide effective management for the HK Network across the UK, taking responsibility for the operational delivery. They will ensure our testing standards and expectations are maintained Nationwide, and monitor response times, gaps in coverage and the quality of work to ensure company standards are met at all times and any issues or concerns are escalated where required.

The Network Manager will look at initiatives to keep the remote network across the UK engaged and included in the overall team, which will include regular communications, team updates and face to face visits.

They will be involved with proactive initiatives and projects to continue expanding the service, working with the wider teams in the business including Client Services, Training, Finance and The People Team.

Main Objectives

• Manage the Technicians plus the central Network Team

• To be able to inspire, support and lead a team of highly motivated people within the Network team, being responsible for their daily activities and the guidance of everyone

• To be point of contact for operational aspects of the network, building strong and sustained relationships across the business

• Support the Associate Director to evaluate, manage and develop departmental objectives, through the efficient and effective utilisation of staff across all teams

• Liaise with Department Managers across the business to ensure overall daily operations and staffing levels are maintained

• Monitor and maintain required staffing levels, through recruitment, selection and induction

• Ensure individual and collective training programmes are implemented, refreshed and monitored to ensure our people are skilled in all aspects of their role

• Act as an ambassador for the business through Medigold Health’s Genetic Code ensuring that performance is analysed to identify continual improvements.

• Ensure regular communication is shared across the whole team to update on best practices

Specific Responsibilities

People Management

• Working with the Client Services Team to identify any gaps or concerns in the network

• Responsible for managing the production of internal reports to identify the networks response time, errors and general performance to swiftly resolve any areas of concern

• Plan for future recruitment in the network and resource requirements based on current and future contractual requirements and response times/SLA

• Manage the recruitment/onboarding process to cover areas including technician vacancies and screening

• Arrange and carry out onboard training and ongoing refresher training

• Ensure all HR processes are adhered too – including Right To Work interviews and formal probationary reviews

• Oversight and management of technician expenses and claims – dealing with any areas of concerns as needed

• Oversee annual audits, using it as an opportunity to engage with the technicians as well as ensuring continuous competence and monitoring compliance

• Respond to any areas of concerns raised by the Client Services Team around conduct of technicians and engage with HR for support if needed

• Ongoing proactive initiatives to improve the engagement of the network (listening groups, email updates etc)

• Oversee the Drug and Alcohol testing conducted by the clinicians

• Point of contact for approved network comprising of Drug and Alcohol Technicians, Occupational Health Technicians, Nurses and Advisors

• Proactively communicate update and changes in procedures ensuring awareness of our field network and office based employee

• When compliance problems arise, conduct investigations to discover the roots of the issue

• Examine and improve auditing processes to prevent compliance issues or resolve them in a timely manner

• Responsible for reviewing processes/documentation and rolling out any changes needed

• Work with the Central Stock Team on the management of technician stock and how we can further develop/improve this as the network continues to expand

• Support the Director with external audits

• Collate, maintain, and update evidence for external audits

• Skilfully articulate business requirements to the team

• Ensure team reviews and appraisals are completed within the due review dates

• Responsible for inducting new members as they join the team, identify training needs

• Facilitate meetings as appropriate

Reporting /Performance

• Continuous communication with other internal departments and stakeholders to provide client information and ensure that customers receive excellent customer service.

• Act as a point of contact for escalated queries and complaints, adhering to timescales set within the complaints procedure.

• Oversee and analyse performance reporting such as Call-Out KPI, Decline Log, CT Utilisation, Error Log

Requirements for this role

• People Management experience in a team-oriented workplace

• Must be able to effectively communicate verbally and in writing to a high standard

• GSCE’s grades 4 – 9 in English and Maths

• Proficient use of Microsoft Office such as Outlook, Excel, PowerPoint, Word and Teams is essential for this role

Our Company Benefits

• 31 days holiday inclusive of bank holidays, increasing with length of service

• Pension Scheme

• Access to Company benefits and discount portal

• Access to a Health Cash Plan

• Free eyecare vouchers

• Cycle to work scheme

• Access to confidential Employee Assistance programme

• Interactive mental health and wellbeing app

Interested in this role but want to find out more first? Email us at recruitment@medigold-health.com.