Job Title: Clinical Insights Administrator
Contract: Permanent, full-time (37.5 hours per week) Monday to Friday between 8am and 6pm
Location: Home based, fully remote within the UK
Salary: £26,000 per annum

Closing date will be Monday 23rd February at 4pm

Main Objectives

• To be accountable and ensure that the clinical diaries are utilised to their maximum capacity

• Ensure that all client clinic requirements are scheduled within specific SLA’s

• Consider and make decisions to maximise efficiency and use of clinicians’ time and maximise revenue

• Proactively troubleshoot issues, proposing well thought-out solutions to be approved by the Operational Insights Manager

• Shared Deputising for Operational Insights Manager in the event of any absence.

• Assist in all administrative tasks required by colleagues to meet team target, objectives and productivity.

Specific Responsibilities

• Plan and schedule clinicians’ allocations on a regular basis considering client requirements and availability.

• Continuous review of SLA lead times within business and proposing to Operations Insights Manager any changes to improve.

• Working with Clinical Management on efficiency savings in line with business initiatives and new processes.

• Pro-active management of all clinical utilisation across the business in line with commercial models.

• Review and action client/internal management information to drive business change with clinical delivery.

• Implementation and support of any process changes within Scheduling process.

• Review Clinical Absence and Annual leave with pro-active solution against forecasting model.

• Working with Operations Insights Manager on Client specific needs regarding utilisation/scheduling.

• Use initiative to resolve any revenue loss with regards to clinical availability.

• Ownership and Accountability of any decisions made in line with scheduling and utilisation.

• Managing challenging conversations with stakeholders within the business professionally.

• Ownership and Accountability of any decisions made in line with scheduling and utilisation.

• Managing challenging conversations with stakeholders in a professional manner.

• Challenging the normal ways of working with the insights of commercial and efficiency benefits.

• Occasional support on wider Operational Insights projects with supporting with data/outputs.

Requirements for this role

Essential

• Experience in an administrative or customer service role based within an office environment is essential.

• Knowledge of Outlook , Word and Excel is essential

Desirable

• There are no formal qualifications required for this role however an NVQ Level 2 (or equivalent) in Customer Services or Administration is desired

• Experience in diary management is desirable.

• Experience within a role requiring good geographical knowledge is desirable

• Experience in reviewing Management Information is desirable.

Our Company Benefits

• 31 days holiday inclusive of bank holidays, increasing with length of service

• Pension Scheme

• Access to Company benefits and discount portal

• Access to a Health Cash Plan

• Free eyecare vouchers

• Cycle to work scheme

• Access to confidential Employee Assistance programme

• Interactive mental health and wellbeing app

Interested in this role but want to find out more first? Email us at recruitment@medigold-health.com.