Contract: 3 month fixed term with possibility of extension. 
Full-time (39 hours per week) Monday to Friday between 8am and 6pm
Location: Home based, fully remote
Salary: £24,761.88 per annum 

As a Network Administrator, you will play a key role in supporting the smooth running of our nationwide Alcohol & Drug Testing Network. Working closely with the Associate Director and wider internal teams, you will help ensure that our network of Collection Technicians are fully equipped, trained, and supported to deliver a high-quality and compliant service to our clients.

From coordinating recruitment and onboarding activities to tracking training, audits, and reviews, you will provide essential administrative support across the technician lifecycle. You’ll also be responsible for maintaining up-to-date records, monitoring inboxes, managing documentation, and producing regular performance reports to support our ongoing quality assurance.

With a strong focus on detail and organisation, you’ll help us deliver an exceptional level of service, ensure compliance with regulatory and internal standards, and contribute to the ongoing development of our network. This is an exciting opportunity to join a friendly, fast-paced team where your contribution will directly support the safety and wellbeing of people in workplaces across the UK.

Main Objectives

The role of Network Administrator is varied and will see you supporting in several areas critical to the success of our Alcohol & Drug Testing Network including recruitment, onboarding, monitoring on going requirements for training, audits, and general reviews. Reporting into the Associate Director – A&D Network, you will be required to provide high attention to detail in an administrative function.

Specific Responsibilities

• Working with our People Team advertising for new technicians.
• Support the Associate Director by sending pre-interview questionnaire and arranging interviews with prospective technician candidates.
• Carry out ‘Right to Work’ checks for all new technicians.
• Liaise with the stock team on issuing equipment to new technicians.
• Liaise with IT to ensure new technician accounts are created on all required systems and tablet devices issued.
• Administrative tasks following training including adding details to systems, trackers, and collating feedback.
• Liaise with CS teams to ensure shadowing is arranged for new technicians within the first two weeks of completing training.
• Schedule one-month technician reviews/observations.
• Track circa 130 technicians 1, 6 and 12 month reviews and also refresher training / audits.
• Monitor uploads required by the People Team – including motor insurance documents, driver licence details etc.
• Monitor the mailboxes used by technicians – categorising, responding, and escalating as appropriate.
• Monitor/update training matrix tracking technician competency.
• Monitor the technician error logs, responding and flagging any action required.
• Monitor other trackers in place.
• Support with admin following surveys/feedback.
• Admin support for the clinicians who also require tracking to ensure training and audits are completed annually.
• Produce internal reports related to the network – weekly/monthly SLA/KPI data.
• Approval of Collection Technician expenses/workbooks and responding to queries.
• Process monthly claims of technician workbooks and accrued annual leave data.
• Support the Associate Director with document control requests and monitoring.
• Build and maintain excellent relationships with all key stakeholders.
• Promote Hampton Knight in a positive way.

General Duties and Responsibilities

• Attend and participate in internal meetings as appropriate.
• Communicate and coordinate with internal departments as appropriate.
• Comply with the Company’s and relevant Clients’ policies and procedures, safe working procedures etc.
• Maintain confidentiality regarding any information and material handled in line with legal and statutory requirements in addition to Hampton Knight’s needs.
• General administration, including responding to emails, answering calls, scanning, copying.

Requirements for this role 

Experience in Role 

• Administration experience, with familiarity in creating and editing Excel spreadsheets
• Confident in talking to people over the phone
• Experience in Microsoft packages such as Word, Excel, Outlook and PowerPoint
• Data analysis such as creating dashboards and reports

Essential

• Be able to work on your own initiative with minimal supervision
• React to events decisively and effectively
• Experience working within Private Sector
• Possess good time management skills
• Be professional at all times

Our Company Benefits

• 31 days holiday inclusive of bank holidays, increasing with length of service
• Contributory pension scheme up to 5%
• Access to Company benefits and discount portal
• Access to a Health Cash Plan
• Free eyecare vouchers
• Cycle to work scheme
• Access to confidential Employee Assistance programme
• Interactive mental health and wellbeing app