Contract: Permanent, Full-time (37.5 hours per week) Monday to Friday, 8.30am - 4.30pm
Salary: £22,795.50 per annum
Location: Oxford

MAIN OBJECTIVES

• Supervise and manage the day to day running of the on-site clinical suite
• Being proactive and reactive to the day to day requirements

SPECIFIC DUTIES

• Provide overall supervision of the clinic and reception
• Organise documentation and equipment for all Clinicians working from the clinic
• Ensure all clinical paperwork scanned and uploaded to in house systems within Medigold’s SLA’s
• Maintain relevant stationery supplies, medical and non-medical, to ensure the smooth day to day running of the clinic and administration functions
• Meet and greet visitors to the clinic
• Triage telephone calls, messages and e-mails as appropriate – All voicemails to be responded to within 2 hours
• Dealing with incoming and outgoing mail and deliveries and co-ordinate courier services as and when required
• Make efficient use of the in house systems –Medigold One & Core
• Arrange diary bookings, sessions and report release.
• General Administration with the Clinic
• Daily/Weekly/Compliance/Security Checks as specified in Clinic Reception and Administrators Handbook
• Complete Fire Safety Training and First Aid Training and carry out role of Fire Marshal
• Liaise with Management and Head Office Personnel to maintain a safe working environment
• Assisting with colleagues work during absences.
• Attending meetings and training sessions as required
• Undertake additional tasks as requested by a Manager, Associate Director or Director

ADDITIONAL RESPONSIBILITIES & ACCOUNTABILITY 

• Understand the Company’s objectives and values.
• Assist with induction and training of new employees within the Team
• Manage confidential data in line with the Data Protection Act
• General Office Duties
• Contribute ideas and suggestions to continuously improve the Customer Experience
• Assisting with colleagues work during absence.
• Attending meetings and training sessions as required
• Any other request made by a Manager or Director

REQUIREMENTS FOR THIS ROLE 

Essential

• A minimum of 2 years Office Experience
• Previous experience of dealing with clients and customers
• Offer flexibility in working pattern as required
• Time & Diary Management – must be able to manage own time
• Demonstrable experience of effective internal and external stakeholder relationships
• Knowledge of Outlook and Word & Excel

Desirable

• A minimum of 2 years Reception Experience

CORE SKILLS & BEHAVIOURS

• Able to work alone and manage own workload 
• Responsible 
• Organisation skills
• Professional in appearance and approach 
• Able to make decisions
• Trustworthy & Honest 
• Exemplary communication skills
• “Can-do” attitude 
• Good telephone manner
• Enthusiastic 
• Proficiency in Outlook, Word & Excel
• Efficient Time Planning and Priority setting
• Proactive
• Good interpersonal skills
• Well organised 
• Flexible in approach
• Adaptable to change 
• Able to work as part of a team 
• Calm under pressure 
• Willing to learn new skills