Media Support Worker - Inverness
Contract: Permanent, Part-time (20 hours per week - Monday to Wednesday, between 9am and 5pm) with flexibility to change weekly work pattern on occasion, or work on location (including overnights), as required
Location: Inverness
Salary: £24,378 per annum pro rata
MAIN OBJECTIVES
The postholder will provide facilitation (human support) for a disabled radio producer working for a major broadcaster. The role will involve supporting in the production of radio programmes in the workplace and on location. The postholder will also be required to perform essential administrative tasks on our internal systems.
Please note:
- The role is based at offices in Inverness, with a requirement to work out of hours or on location within the UK, according to operational needs. The role may also require some working from home, on occasion.
- Candidates must be capable of providing 1:1 human support in the above situations.
- A full UK driving licence is essential.
SPECIFIC DUTIES
Provision of facilitation
To provide facilitation (human support) to disabled staff and contributors to enable them to fulfil their job requirements without barriers.
This includes (but is not limited to):
- guiding service users with sight loss.
- providing reading and research support.
- providing visual description.
- driving vehicles to various locations – full driving licence required.
- support with operating equipment (audio devices, microphone).
- note-taking in meetings.
- writing briefing notes.
- use of various software packages.
- use of office equipment.
- providing support for service users on transport and public transport, or on location.
Administration
General administrative functions including (but not limited to):
- completing and sending Access to Work claim forms.
- supporting team members with service delivery.
- maintaining accurate records.
Booking support
- Receiving, uploading and reviewing referrals for support requests.
- Updating system in line with agreed processes and escalating work to Disability Advisors / Vocational Rehabilitation Consultants.
- Ensuring that all Service Level Agreements (SLAs) are adhered to in terms of acknowledging referrals.
- Working with a specified list of suppliers to book, confirm and arrange facilitation support as and when requested for service users.
- Following up on any cancelled requests and recording cancellation reasons.
- Reporting noncompliance of suppliers or feedback from service users.
- Maintaining accurate records using database.
ADDITIONAL RESPONSIBILITIES & ACCOUNTABILITIES
-
Ad hoc remote facilitation
Provision of remote facilitation for other service users, when available.
Support the wider facilitation team with admin tasks and enquiries, when available.
REQUIREMENTS FOR THIS ROLE
- An interest in or previous experience of working radio production would be an advantage.
- Ability to deliver 1:1 human support, including sighted guiding.
- Ability to work effectively with both internal and external customers.
- Highly organised, able to self-motivate and manage a busy and varied workload.
- Ability to work to tight deadlines.
- Ability to engage effectively with a variety of people at all levels.
- Ability to learn to use and understand new / variety of computer systems.
- Ability to do work to instruction (e.g. data inputting) using standard apps and systems.
- Ability to do basic research tasks using online tools and resources, working to a brief.
- Experience of working to measurable targets and deadlines.
- A team player who is also able to work unsupervised.
- Commercial and financial awareness / some understanding of the government funding mechanisms.
CORE SKILLS & BEHAVIOURS
- Excellent communication and inter-personal skills
- Ability to use Radio equipment
- Full driving licence.
- Ability to understand systems and follow standard admin processes
- Use of Microsoft Office (Outlook, Word and Excel)
- Task and diary management
- Ability to take accurate, reliable notes
- Attention to detail
- Responsible
- Well organised
- Professional in appearance and approach
- Able to work alone or as a team
- Trustworthy and honest
- Calm under pressure
- Willing to learn new skills
- Efficient
- Enthusiastic and proactive
- Possess a positive can-do attitude
- Department
- Workplace Adjustment Programmes
- Role
- Media Support Worker
- Locations
- Inverness
- Remote status
- Hybrid Remote
- Yearly salary
- £13,001.6
- Employment type
- Part-time
Media Support Worker - Inverness
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